{"id":553,"date":"2023-12-07T18:46:58","date_gmt":"2023-12-07T17:46:58","guid":{"rendered":"https:\/\/www.racedata.de\/faq\/"},"modified":"2024-06-05T11:02:21","modified_gmt":"2024-06-05T09:02:21","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.racedata.de\/en\/faq\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"\t\t
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Frequently asked questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Questions about the subscription<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tFor how long can I take out a PRO subscription?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

You can currently only take out a PRO subscription on a monthly basis.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhich payment methods can I use to pay?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

We currently support Paypal.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhich features can I not use with the BASIC subscription?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

You can use all features, but you can only use max. Invite 1 more person to your team and maintain only 1 vehicle.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I test the app before I take out the PRO subscription?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

You can download the app at any time and test it free of charge for 14 days from the start of adding your team. From the 15th day you will either only have access to the limited features (BASIC subscription) or you can upgrade to the PRO subscription.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI have questions about the app, where can I go?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

Please send us an e-mail to support@racedata.de and we will be happy to answer all your questions.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I pause my PRO subscription?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

No, you cannot pause your subscription. However, you can cancel a monthly subscription at the end of each month.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow far in advance do I have to cancel my subscription?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

For the monthly model, you can cancel your subscription until the end of the month for the coming month.<\/p>\n

With an annual subscription, you can cancel up to the end of the month before the end of the current year.<\/p>\n

To cancel, simply go to your RaceData account in the online store.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Questions about features<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan other teams see my data?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

We attach great importance to the security of your data. Teams cannot view or exchange data with each other. <\/p>\n

Even within a team, only certain roles see certain information.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy can't I see all the events as a driver?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

As a driver, but also with the roles “Chief Mechanic”, “Mechanic” and “Other”, you will only see the events to which you have been assigned. Talk to your team owner if you do not see any information.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI have forgotten my password, what can I do?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

Use the “Forgot password” function in the login screen of the application. If your e-mail address is stored in our database, you will receive an e-mail to set a new password.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tThe \"Save\" button is grayed out. Why can't I save my information?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

Make sure that no tab in the area you are in is highlighted in red. If a tab icon is red, this means that you have not filled in mandatory fields and they are still empty.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I leave the team as team owner?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

If you want to leave the team as team owner, you must ensure that at least one other person is still a team owner in the team. To do this, go to your team overview and adjust the roles of your team members. <\/p>\n

You can also delete the team. All your data will be lost and you and none of your other team members will have access to the data.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I be a member of different teams?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

You can be a member of as many teams as you like. You can change teams by clicking on your profile icon in the top right-hand corner and changing the team in the team dropdown. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere can I go if I have found a malfunction in the app or have a question?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

Please send us an e-mail at support@racedata.de and we will take care of your request within a few days.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Race smarter with racedata.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Our aim is to offer race teams the opportunity to manage all matters digitally and in one app.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tTo the subscriptions<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Frequently asked questions Questions about the subscription For how long can I take out a PRO subscription? You can currently only take out a PRO subscription on a monthly basis. Which payment methods can I use to pay? We currently support Paypal. Which features can I not use with the BASIC subscription? You can use […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-553","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.racedata.de\/en\/wp-json\/wp\/v2\/pages\/553","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.racedata.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.racedata.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.racedata.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.racedata.de\/en\/wp-json\/wp\/v2\/comments?post=553"}],"version-history":[{"count":28,"href":"https:\/\/www.racedata.de\/en\/wp-json\/wp\/v2\/pages\/553\/revisions"}],"predecessor-version":[{"id":1214,"href":"https:\/\/www.racedata.de\/en\/wp-json\/wp\/v2\/pages\/553\/revisions\/1214"}],"wp:attachment":[{"href":"https:\/\/www.racedata.de\/en\/wp-json\/wp\/v2\/media?parent=553"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}